The Lost And Found project

Frequently asked questions

Because each item is made to order, we do not accept returns or exchanges for incorrect size selection, color choice, or change-of-mind purchases.

However, if your order arrives damaged or contains a manufacturing defect, we will gladly offer either a free replacement (reprint) or a full refund.

To be eligible, you must contact us within 15 days of delivery and provide clear photo evidence of the damage or defect.

Once your claim is reviewed and approved, you may choose between:

A full refund
A free replacement of the item

Please contact our support team with your order number and photos of the issue to begin the process.

Delivery times vary depending on your location.

United States (Domestic Shipping):
Orders typically arrive within 2–5 business days after they have been shipped.

International Shipping:
Orders typically arrive within 10–30 business days, depending on the destination country and local customs processing.

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we'll be happy to help track your package.

Each item is produced to our specifications and undergoes quality checks before being shipped to you.

We are committed to delivering premium-quality apparel and work closely with trusted production partners to ensure every order meets our standards.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Yes. Once your order ships, you'll receive a tracking number by email.

Our brand was created to start conversations that people often struggle to have. Every design is intended to offer comfort, perspective, or connection—whether it's for the person wearing it or the stranger who reads it.

"For the Stranger" pieces feature messages on the back, designed to be read by someone walking behind you. "For You" pieces place the message on the front, as a reflection of what the wearer may be feeling themselves.

No. Our apparel is intended to encourage conversation, awareness, and connection. If you're struggling with your mental health, we encourage seeking support from qualified professionals and trusted people in your life.